Returning your items to a local store location is the quickest way to receive your refund. Please review the return options below to ensure a successful return. If you have any questions, please feel free to contact Customer Service at 413-458-4305 or email amy@amyscottage.com

Returned merchandise must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including bar code/UPC label), accessories, and instructions. We do not accept returns on merchandise damaged by the customer.

We carefully monitor returns. In some cases, a return may be refused. We reserve the right to deny any return.

How to Return an Item

Purchases Made Online

• OPTION 1: You can return items purchased online to our store.  For returns made within 7 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment (PayPal receives cash). For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.
• OPTION 2: You can mail your items purchased online to our store. Please include a copy of your order confirmation email in your return package along with a note or copy of your pack slip

Please note: Refunds for online purchases returned by mail to our Returns Center may take 5 business days to process.

Purchases Made In-Store • Purchases made in-store must be returned in person to our store location. 
• For your in-store return, you must provide the original sales receipt or gift receipt. For returns made within 7 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment. For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.

Please refer to our Refund Methods and Timeframe & Eligibility for Returns sections below for additional details.

Refund Methods
Refunds will be issued in the same form as the original payment except as noted below:
• If a gift receipt is presented as proof of purchase in-store, the refund will be issued as a merchandise credit usable in-store or online.
• Any refunds for items returned in-store 7 days after purchase will be issued as a merchandise card for use in-store or online.

Timeframe & Eligibility for Returns
Most items purchased from us can be returned for a refund, store credit (issued as a merchandise credit card), or exchange within 30 days of purchase if proof of purchase/receipt is provided.

Items purchased from us and returned in-store 7 days after purchase may be returned only for store credit (issued as a merchandise credit card) if proof of purchase/receipt is provided. 

The following items are considered Final Sale and are not eligible for return or refund:
• Items Marked "Final Sale" 
• Clearance Merchandise
• Gift Cards
• Holiday-themed items after the holiday (for example: Valentine's Day items cannot be returned after February 14th)
• Christmas and Hanukkah holiday-themed items can be returned following our normal 30-day return policy deadline, but cannot be returned after January 15th
• Personalized/Engraved Items
• Shipping and Service Charges