Returning your items to a local store location is the quickest way to receive your refund. Please review the return options below to ensure a successful return. If you have any questions, please feel free to contact Customer Service at 413-458-4305 or email amy@amyscottage.com

Returned merchandise must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including bar code/UPC label), accessories, and instructions. We do not accept returns on merchandise damaged by the customer.

We carefully monitor returns. In some cases, a return may be refused. We reserve the right to deny any return.

How to Return an Item

Purchases Made Online

• OPTION 1: You can return items purchased online to our store.  For returns made within 7 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment (PayPal receives cash). For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.
• OPTION 2: You can mail your items purchased online to our store. Please include a copy of your order confirmation email in your return package along with a note or copy of your pack slip

Please note: Refunds for online purchases returned by mail to our Returns Center may take 5 business days to process.

Purchases Made In-Store • Purchases made in-store must be returned in person to our store location. 
• For your in-store return, you must provide the original sales receipt or gift receipt. For returns made within 7 days of purchase with the original receipt, refunds will be issued for the same amount paid in the same form as the original payment. For returns with a gift receipt, the refund will be issued as a merchandise credit usable in-store or online. If you cannot provide any receipt with your return, you must provide identifying information such as name, address, phone number, and/or email to process your return. Store Manager approval is also required for returns without a receipt. If your return without a receipt is approved, a merchandise credit will be issued at the current selling price of the returned items.

Please refer to our Refund Methods and Timeframe & Eligibility for Returns sections below for additional details.

Refund Methods
Refunds will be issued in the same form as the original payment except as noted below:
• If a gift receipt is presented as proof of purchase in-store, the refund will be issued as a merchandise credit usable in-store or online.
• Any refunds for items returned in-store 7 days after purchase will be issued as a merchandise card for use in-store or online.

Timeframe & Eligibility for Returns
Most items purchased from us can be returned for a refund, store credit (issued as a merchandise credit card), or exchange within 30 days of purchase if proof of purchase/receipt is provided.

Items purchased from us and returned in-store 7 days after purchase may be returned only for store credit (issued as a merchandise credit card) if proof of purchase/receipt is provided. 

The following items are considered Final Sale and are not eligible for return or refund:
• Items Marked "Final Sale" 
• Clearance Merchandise
• Gift Cards
• Holiday-themed items after the holiday (for example: Valentine's Day items cannot be returned after February 14th)
• Christmas and Hanukkah holiday-themed items can be returned following our normal 30-day return policy deadline, but cannot be returned after January 15th
• Personalized/Engraved Items
• Shipping and Service Charges

Order Cancellation & Restocking Fee

We understand that plans change and orders may need to be canceled. If you wish to cancel an order, please contact us as soon as possible.

Please note that all canceled orders are subject to a 3% restocking fee. This fee helps cover non-refundable payment processing costs and administrative expenses associated with the cancellation.

• If the order has not yet shipped, the 3% fee will be deducted from your refund.

• If the order has already shipped, it will be treated as a return, and additional return shipping costs and restocking fees may apply.

We appreciate your understanding and encourage you to reach out with any questions before placing an order.