Permanent Jewelry General Policies

  • Appointment & Walk-ins
    • APPOINTMENTS ARE RECOMMENDED TO ENSURE AVAILABILITY, BUT WALK-INS ARE WELCOME BASED ON AVAILABILITY.
    • PLEASE ARRIVE ON TIME. A GRACE PERIOD OF 10 MINUTES IS ALLOWED, AFTER WHICH THE APPOINTMENT MAY BE CANCELLED OR RESCUEDULED BASED ON AVAILABLILITY.
  • Age Requirement
    • CLIENTS MUST BE AT LEAST 12 YEARS OLD FOR PERMANENT JEWELRY SERVICES.
    • MINORS (UNDER 18) MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN.
    • A SIGNED WAIVER IS REQUIRED FOR ALL CLIENTS.
  • Health & Safety
    • WE DO NOT OFFER SERVICES ON INDIVIDUALS WITH PACEMAKERS OR OTHER MEDICAL CONDITIONS THAT MAY BE AFFECTED BY THE WELDING PROCESS.
    • CLIENTS MUST DISCLOSE ANY METAL ALLERGIES OR SENSITIVITIES BEFORE SELECTING JEWELRY.
    • PROCEDURE IS QUICK AND PAINLESS, BUT WE REQUIRE CLIENTS TO REMAIN STILL DURING THE PROCESS FOR SAFETY
  • Jewelry & Warranty
    • ALL PERMANENT JEWELRY SALES ARE FINAL-NO REFUNDS OR EXCHANGES AFTER THE PIECE IS WELDED.
    • WE USE HIGH-QUALITY 14K GOLD, STERLING SILVER, AND GOLD-FILLED MATERIALS; HOWEVER, NORMAL WEAR AND TEAR MAY OCCUR OVER TIME .
    • IF YOUR JEWELRY BREAKS WITHIN 30 DAYS FOLLOWING PURCHASE, WE WILL PERFORM 1 FREE RE-WELD-MUST SAVE CHAIN.
    • RE-PAIRS OR RE-WELDING AFTER 30 DAYS MAY INCUR A SMALL FEE.
    • IF YOU NEED TO REMOVE YOUR JEWELRY FOR ANY REASON (E.G., MEDICAL PROCEDURES), WE OFFER 1 FREE MEDICAL RE-WELD.
  • Customization & Sizing
    • CUSTOMERS ARE RESPONSIBLE FOR APPROVING THEIR CHAIN SELECTION AND SIZING BEFORE WELDING.
    • ONCE WELDED, THE SIZE CANNOT BE ADJUSTED WITHOUT CUTTING AND RE-WELDING, WHICH MAY INCUR A FEE.
  • Payment & Refunds
    • PAYMENT IS REQUIRED IN FULL AT THE TIME OF SERVICE. WE ACCEPT CASH, CREDIT/DEBIT CARDS, AND DIGITAL PAYMENTS.
    • ALL SALES ARE FINAL NO REFUNDS OR EXCHANGES ON JEWELRY ONCE IT HAS BEEN WELDED.
    • GIFT CARDS ARE NON-REFUNDABLE AND DO NOT EXPIRE.
  • Cancellations & Rescheduling
    • APPOINTMENT CANCELLATIONS MUST BE MADE AT LEAST 24 HOURS IN ADVANCE FOR PRIORITY RESCHEDULING.
  • Group Bookings & Events
    • WE OFFER PRIVATE PARTIES AND GROUP BOOKINGS. PLEASE CONTACT 72 HOURS IN ADVANCE WHE REQUESTING A PRIVATE EVENT OR LARGE GROUP BOOKING.
    • A DEPOSIT MAY BE REQUESTED TO SECURE THE DATE.
  • Photography & Social Media
    • WE MAY TAKE PHOTOS/VIDEOS FOR MARKETING PURPOSES. CLIENTS WHO DO NOT WISH TO BE FEATURED SHOULD NOTIFY US BEFORE THEIR APPOINTMENT.
  • Liability Waiver
    • CLIENTS ACKNOWLEDGE THAT PERMANENT JEWELRY IS A VOLUNTARY COSMETIC SERVICE.
    • WE ARE NOT RESPONSIBLE FOR DAMAGE CAUSED BY IMPROPER CARE, METAL SENSITIVITIES, OR EXTERNAL FORCES (E.G., SNAGGING ON OBJECTS).
    • BY RECIEVING OUR SERVICES, CLIENTS AGREE TO RELEASE OUR BUISNESS FROM ANY LIABILITY RELATED TO THE JEWELRY APPLICATION OR REMOVAL PROCESS.